Refund and Returns Policy
Thank you for shopping at Mounjaro. We strive to provide you with the highest quality products and services. In the event that you are not satisfied with your purchase, we have outlined our Refund and Returns Policy below.
- Prescription Medications:
Due to legal and safety regulations, we are unable to accept returns or offer refunds on prescription medications once they have left our pharmacy. It is important to consult with your healthcare professional before purchasing prescription medications to ensure accuracy and suitability.
- Non-Prescription Products:
- If you have purchased a non-prescription product from us and find it to be defective or damaged, please contact us within [number of days] days of receiving the product.
- We may request additional information or evidence, such as photographs, to assess the condition of the product.
- If the return is approved, we will provide you with instructions for returning the product. Please ensure that the product is securely packaged to prevent further damage during transit.
- Once we receive the returned product, we will inspect it and notify you of the status of your refund or replacement.
- Refunds for returned non-prescription products will be issued in the original form of payment.
- We do not offer exchanges for non-prescription products. If you wish to exchange a non-prescription product, you will need to return the product according to our Returns policy and place a new order for the desired product.
- Perishable Items:
a. Medications requiring refrigeration or other perishable items cannot be returned or refunded due to safety and hygiene reasons. Please ensure that you carefully review the product details and storage requirements before making a purchase.
- Incorrect or Damaged Shipments:
a. If you receive an incorrect product or your order is damaged during shipment, please contact us within days of receiving the shipment.
b. We may request relevant information, such as photographs or descriptions, to assist with the assessment of the issue.
c. We will work with you to resolve the issue promptly, either by arranging a return and replacement or issuing a refund.
a. Refunds will be processed within [number of days] days of receiving the returned product or resolving the issue.
b. The refund will be issued in the original form of payment used for the purchase, unless otherwise agreed upon.
c. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.
- Contact Us:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at [customer service contact information]. We are here to assist you and ensure your satisfaction.
Note: This Refund and Returns Policy is a general template and may need to be customized based on the specific policies and regulations of your pharmacy. It is advisable to seek legal counsel and consider local laws and regulations to ensure compliance.